Forms, user guides and job aids
Program guides
- Collision program guide(effective Feb. 2020)
- Glass program guide (effective Mar. 2020)
User guides, system requirements and manuals
- Technology requirements (Jul. 2019)
- Collision program equipment list (Jan. 2020)
- ARIES Payment Request System user guide (Jan. 2020)
- FAQ – Cycle time (updated) (Dec. 2019)
- Glass Web Express Procedures Manual (Mar. 2015)
- Alternative Parts Lookup Supplier User Guide (Aug 2007)
Job aids
- Digital image checklist (Feb. 2020)
- Collision and Glass regions (Jan. 2020)
- Mitchell – Hit and run job aid (Jan. 2020)
- Glass Web Express job aid – Process a Claim Eligible for Windshield Repair (Mar. 2017)
- Windshield Repair Tent Card (Mar. 2017)
- Windshield Repair Poster/Desk Aid (Mar. 2017)
- Mitchell Connect error job aid (Mar. 2017)
Forms
- Annual Training Report
- Authorization for Direct Bank Deposit
- Collision program equipment list
- Commercial Claims Vendor Tools and Equipment Requirements
- Facility and Equipment Requirements for Base Towing and Towing and Recovery Plus
- Material Damage Vendor Number – Trade form
- Mechanical Tool and Equipment Requirements
- Vendor Programs Privacy Checklist
Rental forms
Complete the applicable sections for courtesy and rental vehicle reimbursement.
If your region has a preferred rental vehicle supplier:
If your region does not:
- Use Direct Rental CL113F.