Medical assessment providers

Did you enter into a Contract for Services to provide independent medical services to ICBC? Here are a few things you should know. 

A better, more affordable ICBC

The B.C. government and ICBC have announced changes to auto insurance coming in May 2021. Under Enhanced Care coverage, British Columbians injured in a crash will have significantly enhanced recovery benefits whether or not the injured person was responsible for the crash. To learn more, visit ICBC and ICBC changes to insurance.

This program was created to broaden the scope of available external medical services and to provide early diagnosis and intervention in order to enable quality care management to help our injured customers.

Review our Responses to product reform for information on upcoming changes.

Submitting reports to ICBC

Please take note of the following guidelines:

  • Submit your reports to the distribution list on the original assignment request.
  • Information and reports for ICBC adjusters should be submitted to medical.services@icbc.com.
  • We can receive documents up to 25 megabytes in size.
  • Indicate the claim number/customer name in the file name of each medical report or review.
  • Files must not be password protected.
  • Emailed drop box links and zip files are not acceptable.
  • These guidelines apply to both the new double-alpha files and older single-alpha claims.
  • No other documents are to be submitted to this email address, including invoice reconciliation lists.

Billing

Please follow these guidelines:

  • Email your completed CL708 invoice form for services to invoices@icbc.com. 
  • This email address is for invoices only. Do not send reconciliation lists or reports.
  • Individual invoices must be separate PDFs, with up to 20 invoices attached per email. One PDF document containing multiple invoices is not acceptable.
  • Include the claim number/customer name in the file name of each invoice attachment.
  • Do not send invoices previously submitted to ICBC. Duplicate invoices will create processing delays.
  • Files must not be password protected.
  • Emailed drop box links and zip files are not acceptable.

These guidelines apply to both the new double-alpha files and older single-alpha claims.

The file handler will continue to be the first point of contact for payment enquiries.

You can help further streamline the invoice payment process by signing up to participate in electronic funds transfer. Simply complete the Authorization for Direct Bank Deposit form and follow the instructions to submit your banking information.