Contact list
- Material Damage Account Services
- Material Damage Operations staff
Material Damage Account Services
Not sure who your Account Rep is? Our MD Account Services list includes all B.C. shops (A-Z) and their associated Account Reps.
| Title | Manager/Account Rep | Cell phone | MSO/Areas responsible | |
| Manager, Claims Programs & Technical | Tom Maple | 604-855-2071 | tom.maple@icbc.com | All Regions |
| Manager, MD Account Services | Mardeanna Lock | 604-818-1913 | mardeanna.lock@icbc.com | Carstar, Automind, Openroad, Belron |
| MD Account Rep | Edward Wang | 604-527-8757 | edward.wang@icbc.com | Northeast, Northwest, Richmond-Delta (partial) |
| MD Account Rep | Sangkil Lee | 604-527-8771 | sangkil.lee@icbc.com | North Surrey-New West, Richmond-Delta (partial) |
| MD Account Rep | Terence Chu | 604-527-8749 | terence.chu@icbc.com | Richmond-Delta (partial) |
| MD Account Rep | Terry Kinamore | 604-527-8716 | terry.kinamore@icbc.com | Burnaby |
| Manager, MD Account Services | Rod Keleny | 604-868-4303 | roderick.keleny@icbc.com | Craftsman, Novus Glass |
| MD Account Rep | Jon Rathbone | 778-584-1652 | jon.rathbone@icbc.com | Nanaimo, North Island-Sunshine Coast (partial), Victoria |
| MD Account Rep | Jerry Safruik | 250-830-7744 | jerry.safruik@icbc.com | North Island-Sunshine Coast (partial) |
| MD Account Rep | Reagan Robinson | 250-714-6490 | reagan.robinson@icbc.com | Nanaimo, North Island-Sunshine Coast, Vancouver-North Vancouver |
| MD Account Rep | Robert Pachini | 604-329-4749 | robert.pachini@icbc.com | Vancouver-North |
| Manager, MD Account Services | Richard Edwards | 604-842-3739 | richard.edwards@icbc.com | Kirmac, No. 1, Crystal Glass, Colorworks |
| MD Account Rep | Charn Johal | 604-813-2361 | charn.johal@icbc.com | Newton |
| MD Account Rep | Mary Thomson | 604-597-6369 | mary.thomson@icbc.com | Tri-Cities-Maple Ridge |
| MD Account Rep | Derek Mills | 604-597-7605 | derek.mills@icbc.com | Langley-South Surrey |
| MD Account Rep | Rod Jones | 604-789-9129 | rod.jones@icbc.com | Abbotsford-Chilliwack |
| Manager, MD Account Services | Jamie Nunn | 250-819-0650 | jamie.nunn@icbc.com | Boyd, Fix, Auto, All West Glass |
| MD Account Rep | Reece Lipkewich | 604-842-8552 | reece.lipkewich@icbc.com | Kelowna-Vernon, North Okanagan |
| MD Account Rep | Justin Holbrook | 250-306-4259 | justin.holbrook@icbc.com | Kamloops-Merritt, Prince George, 100 Mile-Williams Lake |
| MD Account Rep | Gavin Berry | 250-851-6502 | gavin.berry@icbc.com | East & West Kootenays, South Okanagan |
Material Damage Operations staff
| Director Material Damage & SIU | Sabi Bains | 778-368-7015 |
| Admin Assistant (Confidential) | Tiffany Gorder | 604-777-4615 |
| Manager, MD Programs Collision/Commercial | Troy Campbell | 778-368-6927 |
| MD Programs – Collision/CommericalBusiness Process Advisor (BPA) | Jonathon Stewart | 778-368-6913 |
| Manager, MD Programs Glass/Rental/Parts | Kevin Walsh | 604-982-2890 |
| MD Programs – Glass/Rental/PartsBusiness Process Advisor (BPA) | James Parry | 778-368-6974 |
| Manager, MD Programs VehicleSettlement/Salvage/Towing | Alex Jansen | 778-368-6930 |
| MD Programs – VehiclesSettlement/Salvage/TowingBusiness Process Advisor | Scott Arthur | 778-368-7036 |
| Manager, Supplier Programs & Administration | Christian BishopGeneral Line Toll-Free | 604-777-46191-877-921-3311 |
| Supplier Programs CoordinatorBurnaby, Kingsway, Maple Ridge, 5th & Cambie, SVA | Jennifer Pyefinch | 604-777-4625 |
| Supplier Programs CoordinatorCapilano, Surrey, Langley, Powell River, Squamish, Sechelt, Terrace, Williams Lake, Quesnel, Smithers, Prince Rupert, Fort St. John, Dawson Creek, Prince George | Anita Radosevic | 604-777-4514 |
| Supplier Programs CoordinatorRichmond, Coquitlam, Chilliwack | Brooke Reid | 604-777-4639 |
| Supplier Programs CoordinatorChilliwack, Newton, Victoria, Nanaimo, Campbell River, Duncan, Courtenay, Port Alberni | Leanne Ho | 604-777-4623 |
| Supplier Programs CoordinatorAbbotsfort, Kamloops, Kelowna, Penticton, Trail, Cranbrook, Vernon, Salmon Arm, Nelson | Miriam Teng | 604-777-4622 |
| Claim Supplier Programs Coordinator | Chrisanna Doerksen | 604-777-4639 |
| Claim Supplier Programs Coordinator | Joanna Dzwinka | 604-777-4586 |
| Supplier Performance Management | ||
| Manager, Supplier Performance Management | Chris Nagy | 604-520-8286 |
| Supplier Performance Management Advisor | Al Howard | 604-520-8259 |
| Supplier Performance Management Advisor | Angelo Carusi | 604-520-8279 |
| Supplier Performance Management Advisor | Ben Booth | 604-520-8280 |
| Supplier Performance Management Advisor | Don Wallace | 604-520-8212 |
| Supplier Performance Management Advisor | Ian Preddy | 604-815-4713 |
| Supplier Performance Management Advisor | Victor Schmidt | 604-520-8283 |
| Supplier Performance Management Advisor | Lisa Panchenko | 604-520-8213 |
| Supplier Performance Management Advisor | Jennifer Trenaman | 604-519-6871 |
| Supplier Performance Management Advisor | Daniel Jacquart | 604-520-8278 |
| Estimating Services | ||
| Manager, Claims Operations Estimating Services (Lower Mainland) | Wade Adams | 604-467-7772 |
| Manager Estimating Services 5th & Cambie | Alan Yip | 604-871-2548 |
| Supervisor, Material Damage | Mark Graziano | 604-871-2462 |
| Manager Estimating Services Abbotsford | Paul Pass | 604-850-8068 |
| Manager Estimating Services Chilliwack | Tracy Lewis | 604-702-3804 |
| Manager Estimating Services Capilano / Squamish / Sechelt | Andrew Stewart | 604-868-5109 |
| Manager Estimating Services Burnaby | Suresh Lal | 604-439-4914 |
| Manager Estimating Services Langley | Kelly Stapleton | 604-533-7427 |
| Manager Estimating Services Burnaby and Coquitlam | Drew White | 604-519-6855 |
| Manager Estimating Services Newton | Kelly Stapleton | 604-533-7427 |
| Supervisor, Material Damage | Charn Johal | 604-597-7613 |
| Manager Estimating Services Richmond | John Benincasa | 604-279-7204 |
| Manager, Claims Operations Estimating Services (Outside Lower Mainland) | Larry Kucher | 250-861-7902 |
| Manager Estimating Services Cranbrook / Nelson / Trail / Dawson Creek / Fort St. John | Dan Ford | 250-417-4870 |
| Manager Estimating Services Kamloops / Quesnel / Williams Lake | John Dolhanty | 250-503-2606 |
| Manager Estimating Services Kelowna | Jamie Krimmer | 250-861-7979 |
| Manager Estimating Services Nanaimo / Campbell River / Courtenay / Port Alberni | Blake Pentecost | 250-390-5546 |
| Supervisor, Material Damage | Reagan Robinson | 250-390-4511 |
| Manager Estimating Service Prince George / Penticton | Frank Marton | 250-770-8400 |
| Manager Estimating Service Vernon / Salmon Arm / Smithers / Terrace / Prince Rupert | John Dolhanty | 250-503-2606 |
| Manager Estimating Service Victoria / Duncan | John Betker | 250-480-5659 |
| Supervisor, Material Damage | Robert Morneau | 250-480-5754 |
| Manager, Operations Vehicle Estimating Services | Patrick Welford | 604-777-4563 |
| Manager Estimating Services Central Estimating Facility | Curtis Yardley | 604-777-4583 |
| Supervisor, Material Damage | Brent Fengler | 604-777-4546 |
| Manager Estimating Services Central Estimating Facility | Mike Malsegna | 604-777-4509 |
| Supervisor, Material Damage | Glen Ferguson | 604-777-4565 |
| Manager Estimating Services Central Estimating Facility | Robert Pachini | 604-777-8547 |
| Supervisor, Material Damage | Rob Mah | 604-777-4529 |
| Manager Estimating Services Specialty Vehicle | Yui Mak | 604-871-2407 |
| Manager Estimating Services Provincial Express | Patrick Neal | 604-777-8510 |
| Manager Estimating Services Provincial Express | Edward Urmeneta | 604-777-4590 |
| Supervisor, Material Damage | Trevor Morris | 604-777-4614 |
| Manager Estimating Services Provincial Express | Randy Dollard | 604-777-4584 |
| Supervisor, Material Damage | Henry Chan | 604-777-4506 |
| Manager, Claims Operations Vehicle Settlement Services, OOP & Subro | Shelley Campbell | 604-777-4628 |
| Manager Estimating ServicesOOP Estimating/Vendor/Subro | Zoltan Kolocka | 778-368-7034 |
| Supervisor, Material Damage | John Vieira | 778-368-7083 |
| Manager Estimating Services Central Estimating Facility Vehicle Settlement Services | Gary Khakh | 604-777-8555 |
| Supervisor, Material Damage | Toney Jennings | 604-777-4527 |
| Manager Estimating Services Central Estimating Facility Vehicle Settlement Services | Maria Tomelden | 604-777-4656 |
| Supervisor, Material Damage | Amelia Pantusa | 604-777-4516 |
| Manager Estimating Services Central Estimating Facility Vehicle Settlement Services | Tracy Ardanaz | 604-777-4502 |
| Supervisor, Material Damage | Rod Clough | 604-777-4527 |
| Manager Estimating Services Abbotsford Vehicle Settlement Services | Lindsay Qually | 604-850-8030 |
| Supervisor, Material Damage | Susan Siemens | 604-850-8003 |
| Manager, Claims Operation Salvage Services, Commercial & Glass | Joanne Thornley | 604-777-4673 |
| Manager Estimating Services Provincial Glass, Vendor Unit & MD Tech | Tyler Chorney | 604-527-8704 |
| Manager Estimating Services Lower Mainland Salvage | Barbara Forman | 604-528-7551 |
| Manager Estimating Services Outside Lower Mainland Salvage | Lori Garrett | 604-504-4302 |
| Manager Estimating Services Commercial Estimating Services | Phil Simpson | 604-533-7416 |
| Manager Estimating Services Commercial Estimating Services | Suresh Lal | 604-597-7604 |